|
|
|
|
|
|
|
|
|
|
 |
|
Trusted Choice agencies are insurance and financial services firms
whose access to multiple companies and commitment to quality
service enable us to offer our clients competitive pricing, a broad
choice of products and unparalleled advocacy.
As a Trusted Choice agency, we are dedicated to you and
are committed to treating you as a person, not a policy. This
commitment means we shall:
|
|
|
|
|
• Work with you to identify the insurance and financial services that are right
for you, your family or your business, and use our access to multiple
companies to deliver those products.
• Guide you through the claims process for a prompt and fair resolution
of your claim.
• Help solve problems related to your coverage or account.
• Explain the coverages and options available to you through our agency,
at your request.
• Return your phone calls and emails promptly and respond to your requests in
a timely manner.
• Provide 24/7 services for our customers, offering any or all of the following:
emergency phone numbers. Internet account access, e-mail and call
center services.
• Use our expertise and multiple company relationships to customize your
coverage as needed.
• Commit our staff to continuing education so they may be more
knowledgeable in serving you.
• Treat you with respect and courtesy.
• Conduct our business in an ethical manner.
|
|
|
We pledge this to you, our clients, and ask that you let us
know if we fail to meet our commitment, so we may take
corrective action.
If you would like to learn more about Trusted Choice and how their services benefit you as an Insurance Customer of The Esten & Richard Agency, please visit their website: http://www.iiaba.net/tc
|
|
|
|
|
|
|
|
|
|
|
